Shipping policy

Thank you for choosing CHOSEN ONES ! We are excited to bring you high-quality fashion pieces right to your doorstep. Please take a moment to read through our Shipping Policy to ensure a smooth shopping experience.

1. Shipping Timeframes: We strive to process and ship orders as quickly as possible. Our typical processing time is 1-3 business days. Once your order is shipped, you will receive a confirmation email containing tracking information.

2. Shipping Methods: We offer a range of shipping options to accommodate your needs:

  • Standard Shipping: Estimated delivery within 5-7 business days.
  • Express Shipping: Estimated delivery within 2-3 business days.

Please note that delivery times may vary based on your location and any unforeseen delays that may arise in transit.

3. Shipping Rates: Shipping charges are calculated based on the weight, size, and destination of your order. You can view the shipping costs during the checkout process before finalizing your purchase. From time to time, we may offer promotions with discounted or free shipping. Keep an eye on our website and social media channels for these opportunities.

4. Order Tracking: Once your order is shipped, you will receive an email with a tracking number and a link to track your package. Please allow up to 24 hours for the tracking information to become available.

5. International Shipping: We are pleased to offer international shipping to many destinations around the world. Please note that international orders may be subject to customs duties, taxes, or fees, which are the responsibility of the recipient. We recommend checking with your local customs office for more information on these potential charges.

6. Order Modifications and Cancellations: If you need to make changes to your order or cancel it, please contact our customer service team as soon as possible. While we will do our best to accommodate your request, changes may not be possible once the order has been processed and shipped.

7. Address Accuracy: Please ensure that you provide accurate and complete shipping information during checkout. We cannot be held responsible for any delays or additional shipping charges due to incorrect or incomplete addresses.

8. Lost or Damaged Packages: In the rare event that your package is lost or arrives damaged, please reach out to our customer service team. We will work with you to resolve the issue and ensure you receive your order or a replacement in a timely manner.

9. Returns and Exchanges: For information on returns and exchanges, please refer to our Returns and Exchanges Policy.

If you have any further questions or concerns about our Shipping Policy, please don't hesitate to contact our customer service team at chosenonesresolutions@gmail.com.

Thank you for choosing CHOSEN ONES! We appreciate your support and look forward to providing you with a wonderful shopping experience.