Refund policy

At CHOSEN ONES, we are committed to ensuring your satisfaction with every purchase you make from us. We understand that sometimes a product may not meet your expectations or you might have a change of mind. Therefore, we have established a comprehensive Return and Refund Policy to provide you with a hassle-free and transparent experience.

1. Returns:

If you are not entirely satisfied with your purchase, you may request a return within 30 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Please follow these steps to initiate a return:

  1. Contact our Customer Support team at chosenonesresolutions@gmail.com within 30 days of receiving your order to request a return and provide your order number, item(s) you wish to return, and reason for the return.
  2. Our Customer Support team will provide you with a Return Authorization Number (RMA) and detailed instructions on how to return the item(s).
  3. Pack the item(s) securely in the original packaging and include a copy of your purchase receipt or packing slip.
  4. Ship the item(s) to the address provided by our Customer Support team. You are responsible for the return shipping costs.
  5. Once we receive the returned item(s) and inspect their condition, we will process your return and issue a refund or store credit, as per your preference.

Please note the following items are non-returnable:

  • Items marked as final sale or clearance.
  • Items that have been used, altered, or damaged after delivery.
  • Items returned without a valid Return Authorization Number (RMA).

2. Refunds:

Upon receiving and inspecting the returned item(s), we will process your refund within 5-7 business days. The refund will be issued in the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund.

3. Exchanges:

At this time, we do not offer direct exchanges. If you wish to exchange an item, you may follow the return process outlined above and then place a new order for the desired item.

4. Damaged or Defective Items:

In the unlikely event that you receive a damaged or defective item, please contact our Customer Support team at chosenonesresolutions@gmail.com within 30 days of receiving your order. We will work with you to resolve the issue promptly by offering a replacement, repair, or refund.

5. Contact Us:

If you have any questions or concerns about our Return and Refund Policy, please don't hesitate to reach out to our Customer Support team at chosenonesresolutions@gmail.com.

Please note that our Return and Refund Policy may be subject to change. It is your responsibility to review this policy periodically for any updates.

This Return and Refund Policy was last updated on 08/08/2023.

CHOSEN ONES 

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